• Engagement

  • Joining the transformation programme mid-flight, my services were employed to deliver leadership and establish a robust in-house design presence. In quick succession, I mobilised a multi-disciplined design team, delivering user-centred design, whilst troubleshooting pre-existing process and workflow challenges.

• Strategy

  • This saw me implement design process, standards and tooling to strengthen workflow and overall effectiveness while continuing to engage with stakeholders, and across product disciplines such as BAs, SAs, Data and Engineering teams. Daily interactions with client-side SMEs were introduced to both understand legacy processes and to formulate essential insights as ‘users’ of the service.

• Methodology

  • Working with or carrying out research to inform approaches: design thinking / problem framing and iterative user-centred design, including user process flow architecture to formulate design prototypes and interaction patterns.

  • Applying user-centred methodologies. Fostering established design systems (ie GDS) as our guiding principles. Our work included problem framing, design thinking, prototyping and interaction design; including re-imagining paper-form approaches in a digital format.

  • Maintaining and nurturing an in-house department; working alongside: Business & System Analysts, Data Architects and SMEs; providing consultancy, design and workflow management throughout the programme’s design phases.

Engagement

Joining the programme mid-flight, my services were employed to deliver leadership and business-critical thinking to existing inbound business challenges, while establishing a multidisciplinary in-house design function, to drive user-centred design supporting the digital transformation journey.

Strategy

This saw me building out a design capability, implementing processes, standards and tooling to strengthen workflow and overall effectiveness while continuing to engage with stakeholders, and cross-functions such as BAs, SAs, Data and Engineering teams. Daily interactions with client-side SMEs were introduced to understand the As-Is process, end-to-end, including known friction points and blockers due to legacy technology constraints; and as ‘users’ of the recruitment service to support transitioning to the To-Be process.

Methodology

Working with or carrying out research to inform approaches: design thinking / problem framing and iterative user-centred design, including user process flow architecture to formulate design prototypes and interaction patterns.

Applying user-centred methodologies. Fostering established design systems (ie GDS) as our guiding principles.
Activities included problem framing and design thinking workshops, prototyping end-user journeys and system user interaction design; including new design solutions, to re-imagining paper form to a digital format, or improving an already digitised experience.

Technology / framework experience